The Senior Desktop Specialist position is responsible for the development, implementation, and maintenance of the strategic design and management of Akamais corporate Microsoft Windows desktop environment. Responsibilities also include desktop lifecycle management, application packaging, compatibility testing and automated deployment methods. As a member of the Global IT Helpdesk, this individual will receives highly complex Tier 3 technical support escalations and is responsible to investigate and resolve desktop related matters.
About the Team
As part of the Enterprise Infrastructure Services group, you will work closely with a dynamic group of professionals geographically dispersed to support our global corporate user community. As part of a large CIO organization, you will participate in a variety of challenging initiatives that span across enterprise application and platform teams.
Lead a team in the design, build and deployment of Microsoft desktop technologies to the enterprise.
Ensures the interoperability, standards and quality on all desktop deployments on supported Windows Desktop platforms by defining software configurations including workstation images and application packages to be used across the enterprise.
Assists with the implementation and support of multiple desktop engineering initiatives including Dells KACE Systems Management appliance, VDI Deployment and Support, and mobile device evaluations/selection to ensure successful outcomes.
Create, evaluate, maintain, modify and document desktop application packages; responsible for testing and evaluation of new desktop packages and implement prototypes.
Develop packages and scripts to automate deployments, solve complex problems and improve the end user experience.
Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support strategic plan and business objectives. Keeps management and the Desktop team current on these trends.
Provide Tier III Support for escalation of Microsoft OS client related issues.
Must identify, define, quantify and solve significant, complex, and technical issues on a regular basis. This requires creativity/innovative approaches to resolve issues despite minimum lead times and with minimum requirement definition for changes or projects of major proportions.
Develop and implement custom, in-house curriculum, training materials and support documentation for Windows OS application usage, configuration guides, troubleshooting techniques and incident resolution.
Provides leadership and mentors less experienced team members on more complex issues and technical guidance on a daily basis.
Help define long term strategies for the Desktop Team to ensure alignment with the organization and divisions mission, goals and objectives.
Passionate for pushing the limits of Microsoft technologies technology and its use in the workplace as a means to accomplish business objectives.
Thrive on open dialogue and debate and committed to growth as an organization and for each individual.
Four years of Microsoft Windows Desktop Support experience with a proven track record a proven track record in advanced operating system installation and deployment, systems administration and troubleshooting.
Solid understanding and competency with Microsofts Office applications, MS mobile devices and management technologies. (i.e Active Directory, Group Policies, etc.)
The ability to perform large scale migration/upgrade to a corporate Windows environment, including deployment technologies and strategies, system administration and trouble-shooting.
Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts.
Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences.
The ability to work well within a technical team, as well as interface well with the outside business units, Service Desk team, Desktop support team, IT developers and analysts, and individual customers from the business user community.
A high level of knowledge in the field of computer science, including hardware and software products, computer systems, problem troubleshooting, information reporting, and data management for large complex systems.
At least one Current Microsoft certifications such as MCSA (Microsoft Certified Solutions Associate Windows 7/8), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required.
Knowledge of Microsoft scripting technologies (VBscript, Jscript PowerShell scripting) preferred. Other scripting background a plus.
Experience with Dells KACE System Management Appliance.
VMWare, Citrix, Application Virtualization and VDI experience is a plus.
Advanced MS productivity application experience such as Exchange, SharePoint, Project, and Visio a plus.
Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus.
Trained in formal Project Management disciplines and experienced in managing complex IT projects.
Salary:Not Disclosed by Recruiter
Industry:IT-Hardware & Networking
Functional Area:IT Software Application Programming, Maintenance
Role:Technical Support Engineer
Keyskills:desktop specialist, Microsoft Certified, Dell KACE, KACE, VDI Deployment, mobile device, automate deployment, Tier III, Tier 3
Desired Candidate Profile
Education:(UG Any Graduate Any Specialization, Graduation Not Required) AND (PG Any Postgraduate Any Specialization, Post Graduation Not Required) AND ( Doctorate Any Doctorate Any Specialization, Doctorate Not Required)
Please refer to the Job description above
Akamai is the leading global service provider for accelerating content and business processes online. Akamai has transformed the Internet from a chaotic network into a predictable, scalable, and secure business platform. Akamai routinely handles 15% of total Internet traffic. The company has created the world's largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.
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