First level technical support on Developer tools for Software configuration management and Database related issues to Amdocs internal users through phone or by other communications means
Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
Follow all procedures laid out for the Amdocs Service Desk on a day-to-day basis
Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the 2nd level when required
Work in rotational shifts to provide 24x7 support to Amdocs internal customers
Attend technical & process training sessions as planned by the immediate Manager.
Desired Profile 1. Must have 1 to 1.5 years of technical support experience
Preferred Oracle certified professional
Installation of oracle on windows
Efficient with SQL programming concepts and queries
Full knowledge of application usage and all troubleshooting related problems with Toad / SQL developer.
Full knowledge of application usage and all troubleshooting related to problems with Precise
Knowledge of Software configuration mechanism, software product lifecycle ,
Knowledge of Version control tool used for automation of product lifecycle management
knowledge of eclipse based platform development, plug-in for eclipse
Worked on customer troubleshooting cases management.
Must have basic working knowledge of UNIX systems.
Ability to work in a team
Demonstrate Written communication skills
Demonstrate Oral Communication Skills
Multi-tasking management & prioritization
Self Management (Time, Tasks, Follow up & Updates)
Technical Skills: ATG, Java, SQL, Unix
Experience 1 3 Years
Industry Type IT Software, Software Services
Functional Area DBA, Datawarehousing
Education UG Any Graduate Any Specialization
PG Any PG Course Any Specialization, Post Graduation Not Required
Keywords Oracle DBA, Service Desk, oracle database administrator, oracle database admin, helpdesk, it helpdesk, Technical Support, tech support
Amdocs Development Center India Pvt Ltd