Troubleshooting of network/Voice issues at client sites.
CCVP Certified (Preferable).
Managing customer network with Cisco’s best practices.
Installation, configuration and troubleshooting on IPCC/ICM 7.0. and Cisco Call Manager 4.X, 5.X,6.X, 7.X
Installation & Configuration of CUCM, Unity, and Cisco Unity Express, Presence & Voice Gateways.
Excellent Knowledge and hands on Voice Gateways (MGCP/H323) and Gatekeepers.
Excellent Knowledge on Unity.
Hands on Experience on Cisco Meeting Place express/enterprise
Hands on Experience on telepresence.
Hands on Experience on CUPS
Hands on Experience on recording servers line Nice/Witness.
Configuring call control protocols H.323, MGCP and SIP.
Troubleshooting and Maintenance of Cisco Call Manager.
Backup and Restore Operations.
Installation & configuration of ARC servers.
Installation & Configuration of IPIVR server.
Knowledge of IPIVR script(working experience on aef)
Knowledge of ICM Scripting
Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC Engineers.
Ability to provide remote support to SecurView Customers.
Able to manage and work within specified SLAs.
Any experience on Prognosis/Spectrum will be preferred.
Meeting and exceeding client SL
Exceeding call quality and efficiency standards
Adherence to Process, Policy & Procedures
Interested candidates can walkin on Tuesday,Wednesday & Friday between 2:00 pm - 6:00 pm.
Experience 3 - 5 Years
Industry Type BPO, Call Centre, ITeS
Role Tech Support Engineer
Functional Area Telecom Software
Education UG - Any Graduate
PG - Any PG Course
Keywords Telecom IPT / Cisco meeting place express