Maintain and support applications and their operating environments (24x7 coverage with rotating on-call duties)
Oversee testing of changes to applications and their operating environment
Ensure the availability of applications for the client and assist in problem management and resolution
Ensure technology management policies are adhered to; may provide technical solutions on application problems
Make decisions and recommend solutions that can impact overall outcome of job assignments"
Application Servers (IIS/Tomcat/Apache), Windows 2000/2003, RDBMS, basic UNIX troubleshooting.
Ability to login, navigate Windows-based applications and review event logs and application logs, services, and other tasks that require server-level
SQL knowledge (navigation, Admin, job review, etc.) is helpful.
Should be working Incident/Problem management domain."
Strong decision-making, problem solving, and process improvement skills
Outstanding interpersonal effectiveness; strong communication skills both verbal and written
Ability to document and drive processes around support procedures
Awareness of audit and compliance related issues and management of open corrective actions
Strong commitment to a cooperative team approach."
1) Willing to work in 24/7 work atmosphere 2) Willingness to sign 1 yr service agreement 3) Preferred 1-5 years voice technical support experience. SQL
Querry Building / PGDCA / Understanding of Database concepts & Application Support "Interested Candidates need to walk-in at- iGATE Patni
Experience 1 - 6 Years
Industry Type IT Software, Software Services
Role Associate/Senior. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate
PG - Any PG Course
Keywords Application Servers, RDBMS, Basic UNIX Troubleshooting, SQL, Testing
iGATE Patni heralds the beginning of a new era by bringing together two companies â€“ iGATE and Patni. Between the two, we provide full-spectrum consulting,
technology, business process and product engineering outsourcing services. In a crowded and intensely competitive marketplace for such offerings, we have
built a reputation and core differentiating attribute around our unique Business Outcomes-based model. Armed with over three decades of IT Services
experience and our distinctive philosophy of â€˜Accountable for Clientsâ€™ Businessâ€™ powered by the iTOPS (Integrated Technology and Operations) platform,
our multi-location global organization consistently delivers effective solutions to over 350 Fortune 1000 clients.