VBA/SQL/Access/Excel - Infosys

JOB DESCRIPTION
Job title: Process Specialist Experience: 2 to 4 years

Location of posting : Chennai Qualification: Any graduate

Reporting Structure

Reports to:

Junior Lead / Cluster Lead / Set-up Project Manager

OVERALL PURPOSE OF JOB

Perform delivery and/or development of reports of any level of complexity in full compliance with standard operating procedures.

OR Participate in Change Management / Set-up Projects

Responsibilities

Deliver / Develop reports in VBA/SQL/Access/Excel that are simple, medium, or complex in accordance with report generation procedure.

Hands on experience in VBA (or any other programming language) and/or Database.

Participate in simple or complex report change management or set-up project activities, with or without guidance from Tech SME

Perform quality checks on the reports as per accuracy checklists

Perform entries of report deliveries in Online SLA tracker to capture time spent and proper reporting of service levels

Ability to troubleshoot issues that are not apparent, but would validation based on business logic & in-depth investigations. Present findings in such

cases to P&G SMEs, independently or with support from above. Perform run-time interventions as required in cases of exceptions, either based on instruction

or based on self developed interventions

Job Requirements

Functional & Technical Competencies

Competency Name Proficiency Level Comments

Microsoft Excel Advanced

Visual Basic Macros Intermediate

Microsoft Access & SQL Querying skills Intermediate

Spotfire or Xcelsius skills; Basic Acquired through training, where required

CPG & P&G Industry Knowledge Intermediate

Report level knowledge Intermediate

Soft Skills

Competency Name Proficiency Level (Refer Defn. below)

Spoken Communication Intermediate

Written Communication Intermediate

Proactiveness, Ownership & Follow-through Intermediate

Process Orientation & Continuous improvement Intermediate

Organized and Planned Approach Intermediate

Team Management Basic

Project Management Basic

Leadership Skills Basic

Working Conditions

will need flexibility to work in any shift with sufficient rotation
Salary:Not Disclosed by Recruiter
Industry: BPO, Call Centre, ITeS
Functional Area: DBA, Datawarehousing
Role Category:Programming & Design
Role:System Analyst
Keyskills:VBA / SQL / Access / Excel
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
VBA/SQL/Access/Excel

Company Profile
To brief you about what we do? Infosys BPO is an end-to-end outsourcing services provider. Infosys BPO is a global company with 12 delivery centers across

the Asia Pacific, Latin America, Europe and India. Our business solutions and leadership have been recognized by several global forums. We are an

equal-opportunity employer and continue to be regarded for our global people excellence practices. What would be the Job Profile? We have a requirement for

Process Executives for our voice based business at Infosys BPO. The job profile is to provide Customer Service for our Global Clients .

VBA/SQL/Access/Excel in Chennai
Infosys BPO Ltd in Chennai
Experience: 2 to 4 yrs.