Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills: Technical Support Associate, Voice Process, Operating Systems, Service Desk Delivery
Freshers (Experienced up to 4yrs)
Bachelor's Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills
working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Interview Date & Time: -
Timings: - 01.00PM to 04.00PM
IBM India Private Limited, G2 block , Manyata Tech park,Nagawara Outer ring road , Bangalore- 560046
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
Contact Person: - Vinay/ Yogendra/ Shravan
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Copy of this Job Posting is Mandatory
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) Original
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Education:UG -Any Graduate - Any Specialization, Diploma - Any Specialization
PG - Any Postgraduate
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. To know more about business units at IBM India, click on the 'About Us' link above.