Software Engineer

Job Description Application Support Engineer Level 2 will independently work with Emptoris customers via email,
phone and web communication to manage and resolve incidents and issues for the Emptoris Applications/Products. This individual will manage support escalations, assist application support tier perform frontline support for detailed troubleshooting, incident/case management, issue diagnosis, lab preparation, and manage key accounts. The engineer will participate in schedule to assist 24x7x365 support for Emptoris customers.

3-6 Years of desired experience required
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus
Informal leadership skills, ability to influence others even though no direct organization control is assigned
Diligent approach to task completion
Excellent time management skills
Desired Profile 3-6 Years of desired experience required
Required Skills - Technical and Non Technical
3-6 years of Product/Application Support experience
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Hands on/ working knowledge of windows operating systems, XML, DHTML,
WebLogic, WebSphere, SQL, Oracle, MySQL and Current versions of MS
Word/Excel
Working knowledge of RDBMS design. Minimum 1 year of hands on experience
with SQL/Oracle DB based applications
Experience with integrated Enterprise Applications, Bug tracking systems, Reporting Application or Web Based Application support/troubleshooting is a big
plus
Informal leadership skills, ability to influence others even though no direct organization control is assigned
Diligent approach to task completion
Excellent time management skills
Experience 3 - 6 Years
Industry Type IT-Software / Software Services
Role Software Developer
Functional Area IT Software - Application Programming, Maintenance
Education UG - B.Tech/B.E.
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
DOCTORATE - Doctorate Not Required
Location Pune
Keywords Software Engineer, operating systems, XML, DHTML, WebLogic, WebSphere, SQL, Oracle, MySQL

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IBM India Pvt Limited

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.