Yahoo Software Development India Private Limited,

Technical Support Executive ( voice)
Technical Support Representative (Non- voice)
Technical Support Engineer

The Yahoo! is responsible for monitoring and supporting all outage related events. We are looking for highly motivated individuals to drive the resolution of any service-impacting events within the Global Yahoo! Infrastructure. You will play a key role by coordinating operations and engineering teams in order to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts and identify root cause to implement a fix. If you are an individual who thrives on technology and enjoys tackling unforeseeable challenges in order to reduce downtime for the Y! Community and achieve the ultimate sense of teamwork and self accomplishment, we want to hear from you future Yahooligans! Operations Center
Yahoo! Inc. is an equal opportunity employer.J

Job Description

The primary responsibilities will be monitoring and remediating both systems and network performance through the use of various network management tools and ticketing systems.
The NOC Engineer will also be responsible for interfacing with internal/external customers on operational issues by dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures. Additional responsibilities will require running reports, tracking escalations and other key performance indicators and to provide application administration in a 'run time' environment based on root cause and analysis of logs, alerts and various other diagnostic tools.
Team playing will play a major role in working effectively with peers to create a positive environment within the team.
The ideal candidate will have excellent written and verbal communication skills along with the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.
Minimum Job Qualifications (REQUIRED for this position)
A B.S. Degree or equivalent
Strong of the UNIX/LINUX operating environment with the ability to navigate, manipulate and understand the file structure.
Good of basic Unix diagnostic tools and commands
Understanding TCP/IP network environment
Knowledge of DNS, NFS, TCP/IP and other internet protocols
Excellent skills to effectively communicate via phone and in writing
Good self management skills, must be a self starter and able to manage their own work load effectively
Ability to train co-workers and less experienced staff
Requires successful completion of level 2 security clearance
Preferable Job Qualifications
Prior experience working in a Technical, NOC or equivalent environment. Call Center
Certification such as CCNA, RHCT or equivalent are a plus
Knowledge of DNS, NFS, TCP/IP and other internet protocols
Knowledge of languages such as shell and Perl
Ability to effectively communicate via phone and in writing
Experience working with network management systems and other industry standard NOC tools (i.e. Netcool, Nagios, HPOV, Patrol…)
Strong organizational skills with ability to multitask in order to handle multiple tasks in a real-time environment
Effective touch typing for processing critical real time events
Ability to quickly learn and apply new technologies within a dynamic environment.
Other Locations: India-Karnataka-Bangalore

Company Name
Yahoo Software Development India Private Limited
2 - 5 years
Key Skills
NOC,"Service Engineer","Technical Support",CCNA,"NOC

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