Network Engineer

Job Description
Provides technical support to customers and resellers via incoming customer contacts to HP Global Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.
Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for HP Networking and related products
Assisting end users to avoid or reduce problem occurrences
Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
Adding case resolution to Knowledge Management System
Engaging support as needed to ensure SLA demands are met
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
Providing direction and guidance to process improvements.
Articulating recommendations and explain resolutions to clients.
Working knowledge of Small, Medium or Large Scale NW Switches.
Experience with any NW related Management SW.
Experience with any NW related Management SW.
Desired Profile Educational Qualification:

Typically requires BE or Diploma (10+2+3/ 4 Fulltime) along with general experience or equivalent combination of experience and college level education.
Possession of professional certification desirable: Comptia Network+, CCNA.
Possession of AIS / ASE certification is preferred.
Possession of professional certification within a technical field e.g: HP0-Y30 - Implementing HP Networking Technologies, HP0-Y31 - Implementing HP Network Infrastructure Solutions
Provided or lead in technical support of an IT environment preferably with experience of 3+ years in supporting network products, - Routers,Switches,Nework security devices etc.
Experience 3 - 5 Years
Industry Type IT-Software / Software Services
Role Technical Support Engineer
Functional Area IT Software - Network Administration, Security
Education UG - B.Tech/B.E. - Any Specialization, Diploma - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Doctorate Not Required
Location Bengaluru/Bangalore
Keywords Network Engineer, Technical Support, HP Networking, Knowledge Management, AME, EMEA

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Hewlett-Packard India Pvt Ltd

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