HCL Walkin for BE/ Diploma Engineering

Job Description

HCL is looking for professionals and experts who will contribute to our success and help us march into the future.
Job Location : Chennai
Interview Location :Hyderabad
Venue: - CVR College of Engineering, Ibrahimpatnam, Vastunagar, Hyderabad, Telangana 501510
Interview Date : 13th August 2014, Wednesday

Interview Timing : 9 AM 11 AM
Skills Required:
2014 B.tech/BE/ Diploma Engineering (Branches - EEE, CS, IT, ECE, E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
50% throughout in academics
No standing arrears
Willing to relocate anywhere in India/Abroad
Willing to sign the bond as applicable
Willing to work in 24*7 environment
CTC: 1.80 LPA
Designation - Trainee
Job Description -:
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development

Interview Form