Help Desk Coordinator - Wipro Technologies

We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.
In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting.
Our ADSs are listed on the New York Stock Exchange, and our equity shares are listed in India on the Bombay Stock Exchange, and the National Stock Exchange. For more information, please visit our websites at www.wipro.com and www.wipro.co.in
Wipro Technologies is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services.
We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the Woorld's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering.
We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Eastern Europe, France, Austria, Sweden, Germany, UK and USA.
Job Summary:
Experience: 1 - 3 Years
Location:Delhi/NCR
Compensation:Rupees 1,00,000 - 1,25,000
Education:UG - Any Graduate - Any Specialization
PG - Other
Industry Type:IT-Software/ Software Services
Role:Tech Support Engnr
Functional Area:IT-Other

Desired Candidate Profile:
The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.
Escalate as per the escalation chart, follow up with vendor.
Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
Report generation as per the process defined.

Job Description:
1. Should be a Graduate / Diploma holder. Non BE/Btech
2. Should have around 1 - 3 Years of IT Experience.
3. Should have a good working knowledge of MS Office (Especially MS Excel and Power Point).
4. Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in an organization.
5. Should have Good attitude and People handling /coordination Skills.
6. Ability to meet deadlines and work well under pressure.
7. Ability to logically prioritize tasks and schedule work accordingly.
8. Strong motivation to learn new technologies.
9. Should be flexible for long working hours.

Keywords: help desk coordinator