Responsible for resolving trouble tickets given by Service Desk.
Completion of the calls within the stipulated time as per the priority levels defined
Escalation of the calls as per the defined process.
To provide technical first level support for desk side requirements
Requisite technical knowledge.
Extended support to track and maintain IT asset movements
Extended support for IT’s procurement activities
Vendor co-ordination for IT support needs
Experience 1 - 3 Years
Industry Type IT Hardware, Networking
Role System Administrator
Functional Area IT-Support, Telecom, Hardware
Education UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any PG Course - Any Specialization, Post Graduation Not Required
Location Bengaluru/Bangalore, Chennai, Hyderabad / Secunderabad, Mysore
Keywords desktop management,desktop support,desktop engineer,desktop support engineer
Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring
maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering
onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on
heterogeneous platforms has been leveraged to provide this service to our global customer basevalue-added offerings, including, Managed Platform and Product Engineering Services.