Senior EMS/NMS Engineer - AT&T Global Business India Pvt Ltd
The birth of the new AT&T is, in large measure, the culmination of the evolution of communications in the United States. AT&T's roots stretch back to 1876, with Alexander Graham Bell's invention of the telephone and the founding of the company that became AT&T. AT&T is the communications provider of choice among all businesses. We serve thousands of customers on six continents, including all of the Fortune 1000. The reported consolidated revenue for 2008 was more than $124 billion. We offer global, national, midsize and regional business customers — as well as wholesale and government customers — a reliable U.S.-based provider of integrated, high-quality and competitively priced services worldwide. Our network enables customers large and small and across the industry spectrum — from enterprise and government to healthcare, education, manufacturing, etc. — to take advantage of:
Dense local access with flexible tools and applications for ordering, maintenance and trouble-reporting.
A robust, competitively priced suite of end-to-end solutions available regionally, nationally and globally.
World-class research and development operations.
An industry-leading, streamlined, personalized customer experience backe
Looking for professionals who have been administers for EMS/NMS.
Deliver the highest level (Tier-3) of network technical support within AT&T’s technical support structure requiring 24x7 on call from escalating organizations including but not limited to Tier-2 Operations and NPE
Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time
Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier Support lab, identify workarounds when feasible.
Knowledge of programming,
Experience with Perl, Shell scripting, Apache.
Intermediate knowledge and troubleshooting skills of [insert equipment type or vendor] equipment, extensive knowledge of EMS functions and call processing flow.
Expert with MS Office to include PowerPoint, Excel, Access, and Word.
Advanced troubleshooting - (Real-time isolation and recovery, Root Cause Analysis, Trouble Investigation for Network EMS systems
Maintenance (patch) release implementation processes (network elements (all layers), OS, server, EMS, applications)
Operating system sysadmin (Unix, Linux, Solaris, MS Windows Server, Windows, etc)
Incident/Outage Management- (decisive command and control skills)
High availability fundamentals - (Hardware and software watchdog mechanisms, redundancy management, real time replication, etc)
Logical and physical configuration - (servers, EMS).
Must be able to communicate in fluent conversational ENGLISH (Written and Verbal).
Please send me your updated resume at [HIDDEN TEXT] to proceed further.
AT & T Global Business Services India Pvt Ltd
Experience5 - 15 years
Key SkillsEMS, NMS, CMS, administer, troubleshoot, scripting, perl, shell
RoleTechnical Support Engineer
Industry IT/ Computers - Hardware
post your CV & Chat with our support officer.